- Submit your visa applications using the Google Chrome browser
- Request your information technology expert to ensure that the e-mail addresses [email protected], [email protected], and [email protected] are to be accepted and not placed in the spam bin.
- The keys Ctrl+F5 allow the programme to be refreshed
- Never use the key ‘&’ in the title of an appendix in an attachment to a visa request (nor in the ‘route’ leading to the document in your index).
- Certain headings appearing on the visa application form must be completed or the form cannot be sent. If one of these headings is not applicable in your case, the letters NA (not applicable) should be used in order that the form can be sent.
- Appendices attached to a visa request must not be greater than 4MB per annexe. If a scientific programme is any heavier, please send it in two parts in distinctly separate pdf documents.
- If you receive a message saying “this site is not secure??? it will be because your navigator does not possess a Network Solution certificate as used by Mdeon. In order to remedy the problem, you will need to accept our certificate via the link Network Solutions Add Trust External CA Root. Click on « open » then on « Install the certificate ».